1. What is the NEOS Shop?
  2. When do I get the access data for the customer centre?
  3. I can't log in to the customer centre.
  4. I've lost my account access data for the customer centre. What can I do?
  5. Where do I get the access data for my course/training centre?
  6. My address has changed, how can I alter it?
  7. When I try to log in to online training I get an error code. What does it mean?


1. What is the NEOS Shop? top

Here you can order or manage course access. Further information can be found at this link.


2. When do I get the access data for the customer centre?top

The access data will be sent for a short time (usually after a few minutes) to the e-mail address you specified after successful registration under NEOS Login/Register. If despite longer waiting time (after more than 45 minutes) no e-mail has arrived yet, please contact us.


3. I can't log in to the customer centre.top

Please note the error code and check question 7 for its meaning.


4. I've lost my account access data for the NEOS Shop. What can I do?top

Please visit the following page: neos-shop.com.


5. Where do I get the access data for my course/training centre?top

Here you have two possibilities:

  • Access rights are given by the member of staff who is responsible for training in the customer centre.
  • People training themselves will find the access data for the course in the NEOS Shop once this has been activated.


6. My address has changed, how can I alter it?top

In the NEOS Shop you can find Change my contact details in Further options. If your company has changed its name or its legal form please contact our customer support.


7. When I try to log in to online training I get an error code. What does it mean?top

Below you find a list of possible error codes and what they mean. Please note that these error codes only apply to online training login.

Error code Meaning Recommended action
1 User name does not exist Please check name for accuracy or contact support
2 User is deactivated Contact support
3 Incorrect password Option: forgotten your login details? Please make sure to use the email address originally given to us.
4 Undefined error Contact support
5 Maximum number of failed attempts has been reached Contact support
6 Incorrect login name Please check log in name for accuracy or contact support
7 Incorrect user name (too short/too long) Please check log in name for accuracy or contact support
8 Incorrect user name (not numerical) Please check log in name for accuracy or contact support
9 Incorrect user name (no 8-digit sequence) Please check log in name for accuracy or contact support
10 Maximum number of failed attempts has been reached Contact support