Frequently asked questions Go back

  1. Where do I get the course access data for my online training?
  2. Where do I get the course access data for NEOS Shop?
  3. What do I have to do to complete an online training course?
  4. Why can't I log in?
  5. Where do I register to access my online training course?
  6. Where do I register to purchase access or administrate my online training?
  7. I get an error code when I try to log in. What does it mean?
  8. I get an error code when I try to log in to online training. What does it mean?
  9. I get an error code when I try to log in to the NEOS Shop. What does it mean?


1. Where do I get the course access data for my online training?top

Here you have two possibilities:

  • If available, contact those responsible for training in your organization (such as security officers). The person will tell you your course access data.
  • If you yourself want to be the responsible person or want to train yourself, please register first. To do this, go to NEOS Login/Register and follow the further steps until you enter your data. You will then receive your access data for the online shop, where you can purchase course access.


2. Where do I get the course access data for the customer centre?top

Find details on this topic by going to How does it work.


3. What do I have to do to be able to carry out online training?top

  • You have been given the login data by your company's security officer
    Please enter your access data in this link.
  • You require one of our courses but haven't registered yet
    You will find the answer under How does it work.
  • You have already registered but don't know how to order access to our online training
    Go to question 6 and log in using your login data.


4. Why can't I log in?top

  • You want to log in to carry out online training
    Please make sure that you have the correct link in question 5.
    If you have already called the link and the login still does not work, you will receive an error code. Under Online Training (Courses) you can check what the error code means.
  • You want to order access to or administrate online training
    Please make sure that you have the correct link in question 6.
    If you have already called the link and the login still does not work, you will receive an error code. Under NEOS Shop you can check what the error code means.


5. Where do I register to access my online training course?top

In order to start your online training, go to neos-shop.com.


6. Where do I register to purchase access or administrate my online training?top

In order to purchase online training, go to neos-shop.com.


7. I get an error code when I try to log in. What does it mean?top

Check the error code in question 11 / Online courses.


8. I get an error code when I try to log in to online training. What does it mean?top

Check question 10 / Online courses for more information.


9. I get an error code when I try to log in to the customer centre. What does it mean?top

Go to question 6 / Customer centre for further information.