Additional services, which deviate from the standardized procedure, we are happy to meet. Following additional services we offer you for a fee:

Service Price per document/process
Issuing a certificate and immediate postal delivery 5,80 € / Document
Issuing a new certificate 1 11,60 € / Document
Copying a list of participants that was already issued 5,80 € / Document
Sending an invoice by post 2,80 € / Document
Issuing a certificate per fax 5,80 € / Document
Reimbursing fees for unused access rights 5,80 € / Process
Processing fee for mail returned to sender due to invalid address 5,80 € / Process

For enquiries requiring an answer per post we charge an additional 2,80 € for postage and packing and VAT.

In general, payment of the fees (crossed check or copy of the remittance slip) is required before the service is provided. If you pay the fees by bank transfer, please state under use the transaction number or the reference you mentioned as well as the date and your company name.

Our postal address is:

STI Security Training International GmbH
Department Support WBT
Steinmuehlenweg 5
65439 Floersheim am Main / Wicker

1 If you require a new certificate with modified details, please return the original certificate to us in advance.