How to contact us






If you already have access to our NEOS Shop, use the contact form.


Support hours

Our support team is available on working days as follows:

Monday Tuesday Wednesday Thursday Friday
08.00 to 12.00 08.00 to 12.00 08.00 to 12.00 08.00 to 12.00 08.00 to 12.00
13.00 to 16.30 13.00 to 16.30 13.00 to 16.30 13.00 to 16.30 13.00 to 15.30

* On national bank holidays and local holidays in the state of Hesse, our support service is not available.