Our commitment to you Go back

20.03.2020

Dear customers,
Dear colleagues,

Thank you for your continued loyalty and trust in STI Security & Training in these uncertain times. Our commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic.

We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep you, our customers and employees safe.

Our commitment
We are primarily concerned with the safety of our customers and employees. As COVID-19 affects businesses around the world, we believe our customers deserve the best service and should not be penalized due to circumstances out of their con-trol. For this reason, we strive to offer you – in consultation with German authorities – a digital solution. STI can reliably perform software installations via a secure remote session. We encourage you to make greater use of our NEOS shop now in order to not miss your certification deadlines and make the best possible of the current time. We are already looking forward to seeing you and continue our trustworthy cooperation after these events.

Our action plan
Since the outbreak of the pandemic, we have activated our corporate crisis response plans and have strong processes, robust systems, and a dedicated support team in place.

We are following the recommendations of the World Health Organization (WHO), Public Health Department, and all relevant authorities for requirements to ensure the actions we take are comprehensive and suitable.

Your safety as well as the safety of our team members is our highest priority. Our actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for our customers and team members.

Our policy
We are constantly updating our cancellation policy to reflect the latest developments related to COVID-19 and to offer our customers as much flexibility and planning comfort as possible. As the situation will evolve over the coming days, please check with us for the latest information: Regarding technical support, contact support@sti-training.com, and for training-related questions refer to cc.coordination@sti-training.com.

We feel you will agree we have made a responsible decision in light of the recent events. Please be assured that our team is doing its utmost to provide you with the highest levels of service.

Thank you again for your ongoing trust in STI Security & Training – in good times, and even more so in these challenging times.



Sincerely,

Ulrich Dünnes  |  Wolfgang Glassner  |  Axel Stefan